Complaint

Complaint or Grievance Redressal System

Information regarding Investor Complaint/Grievance Redressal Mechanism is below: –

Dear Traders/Investors, We are committed to providing the best possible services to our customers however if you have any complaints or grievances against us, we request you to follow the below steps to register complaint/grievance with us: –

Level 1:

If you have any complaints regarding services provided to you, kindly talk to your relationship manager or his/her senior regarding the same. If your complaint is not resolved, you can write an e-mail at “grievances.investor@gmail.com”. To understand your complaint and provide you with the best possible solution, our senior team member will call you in 2 working days (48 hours).

Level 2:

If you are not satisfied with the response received from level 1 or you have not received any response, you can escalate the same issue to our higher authority at “grievances.investor@gmail.com” by writing PRIORITY in the subject tagline. Once your grievance is received by the senior authority, sometimes important and serious issues raised to the senior authority are solved immediately in the best possible manner or you will get a response within 3 working days (72 hours).

Level 3:

We make sure that all your complaints are resolved from level 1 and level 2, but after escalation to both levels, if still you are not satisfied with the solution, you can mail to “rmehta9915@gmail.com” providing your previous escalation emails, marking all the copies of replies from Level-1 and Level-2. We always try to solve your complaint in best possible manner from our side.

Please note that emailing your complaint to all the levels at the same time will not be considered an escalated matter and it will take the same time only. So it’s our sincere request to escalate your complaint from level 1 to level 3.