Investor Charter
A) Vision and Mission Statements for investors
Vision – Invest with knowledge & safety.
Mission – Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B) Details of business transacted by the Research Analyst with respect to the investors.
C) Details of services provided to investors (No Indicative Timelines)
D) Details of grievance redressal mechanism and how to access it
E) Expectations from the investors (Responsibilities of investors)
Do’s
Don’ts
Details of Complaints
Data of the month ending May, 2024
| Received from | Pending at the end of last month | Received | Resolved * | Total Pending # | Pending complaints > 3 months | Average Resolution time ⌃(in days) |
|---|---|---|---|---|---|---|
| Directly from investor | Nil | Nil | N.A | Nil | Nil | N.A |
| SEBI (SCORES) | Nil | Nil | N.A | Nil | Nil | N.A |
| Other Sources (if any) | Nil | Nil | N.A | Nil | Nil | N.A |
| Grand Total | Nil | Nil | N.A | Nil | Nil | N.A |
⌃Average Resolution time is the sum total of time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
| Sr. No. | Month | Carried forward from previous month | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | February 2024 | 0 | 0 | 0 | 0 |
| 2 | March 2024 | 0 | 0 | 0 | 0 |
| 3 | April 2024 | 0 | 0 | 0 | 0 |
| 4 | May 2024 | 0 | 0 | 0 | 0 |
| 5 | June 2023 | 0 | 0 | 0 | 0 |
| 6 | July 2023 | 0 | 0 | 0 | 0 |
| 7 | August 2023 | 0 | 0 | 0 | 0 |
| 8 | September 2023 | 0 | 0 | 0 | 0 |
| 9 | October 2023 | 0 | 0 | 0 | 0 |
| 10 | November 2023 | 0 | 0 | 0 | 0 |
| 11 | December 2023 | 0 | 0 | 0 | 0 |
| 12 | January 2024 | 0 | 1 | 1 | 0 |
*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.
| Sr. No. | Year | Carried forward from previous years | Received | Resolved* | Pending# |
|---|---|---|---|---|---|
| 1 | 2021-2022 | 0 | 0 | 0 | 0 |
| 2 | 2022-2023 | 0 | 1 | 1 | 0 |
| 3 | 2023-2024 | 0 | 0 | 0 | 0 |
*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.
Compliant redressal and scores process
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on grievances.investor@gmail.com. Alternatively, the Investor may call on 9067971774.
- A letter may also be written with their query/complaint and posted at the below mentioned address 24/77 Street No. 7, Opp Ashok Vihar, Circular Road, Kapurthala, Punjab, India, 144601
- Clients can write directly to the Research Analyst Rohit Mehta at rmehta9915@gmail.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330
